Telstra's call centre blog

Call centre blogs are few and far between (at least in Bunyip's experience) but Telstra have set up a fledgling blog run through their main PR blog, Now We Are Talking.

The blog is only one post old, but it has the potential to be really interesting. True, it may well become Telstra fluff, with little attempt to seek the truth, but then again it may actually offer some insight into what's really happening in the industry.

It does beg the question, though: just how many call centres are still 'in house' at Telstra? In my experience there are some that are outsourced within Australia, some sent over to our friends in India... and then there's Odette, possibly the last woman standing.

Check it out.